Edson Junior

Edson Junior

Building High Performance Teams  ·  12+ years

ITIL Linux Cloud People Leader

IT professional & team builder

I'm an IT professional with over 12 years of experience, holding both graduate and postgraduate degrees, along with certifications in key IT standards. My core role is to lead both people and technology, always with a people-first mindset. I believe that honest dialogue and mutual respect are the foundations of any high-performing team.

Coming from a strong background in open-source technologies, I've learned how to deliver creative, cost-effective solutions even when resources are limited. I value adaptability, clarity, and pragmatism — traits that have helped me drive results across various environments.

Inspired by Jack Welch's principles on leadership and team building, I focus on developing strong, empowered staff and fostering cultures where people can do their best work. Beyond work, I'm a proud father, an avid reader, and someone who genuinely enjoys the open road.

Skills

Infrastructure & Systems

Linux Servers Data Center RAID Virtualization VoIP Systems Engineering

Network & Security

Network Architecture Firewalls Network Security Proxy System Security VPN

Cloud & Open Source

Cloud Architecture Open Source Web Development AI-driven Delivery

IT Management & Processes

ITIL Service Desk Building Service Desk Management Project Management Business Continuity (BCP) M&A Technology Delivery SLA Management

Leadership & People

People Leadership High Performance Teams Team Building Organizational Change Cross-functional Collaboration Mentoring

Experience

2024 — Present Serasa Experian São Paulo, BR

ITSM & Software Engineering Manager

Leading a software development team focused on the insurance business line. Actively involved in project delivery, AI agent and assistant development, and software architecture and infrastructure decisions. Key milestones include leading a full AI-driven software conversion — with AI applied at every stage from requirements to troubleshooting — a zero-disruption business unit migration, transitioning an entire support team across organizational boundaries without any service interruption, and building a Business Continuity Plan from scratch, mapping all critical processes across every department head to assess contingency needs, brand risk, and disruption impact.

Software Engineering AI Agents ITSM Architecture Insurance BCP Change Management
Nov 2021 — Nov 2024 TEx Tecnologia São Paulo, BR

Network Infrastructure Manager

Responsible for full technology standardization across all devices — from intermediary network equipment to end-user hardware. Managed physical Dell PowerEdge servers, designed internal projects aligned with strategic direction, and led vendor negotiations including scopes, diagrams, budgets, and contracts. Defined information security baselines for Windows Server, Linux, cloud, and on-premises environments, and authored technical documentation and policies. Also acted as the key contact for sensitive client relationships, relying on dialogue and diplomacy to drive outcomes.

Infrastructure Network Dell PowerEdge Security Baselines Linux Cloud Vendor Management
Sep 2012 — Oct 2021 Wide Digital São Paulo, BR

IT Coordinator

Joined as a Support Analyst for a Corp TV project and grew progressively through the organization over nine years. Moved to headquarters as an Infrastructure Analyst, then was promoted to IT Coordinator with expanded scope following a company merger and spin-off. Ultimately led the Development, Infrastructure, and Client Support teams simultaneously. Key deliverables included LGPD compliance, full Home Office migration, Google Workspace architecture (DNS, users, groups, permissions, network drives), data migration from on-premises to cloud, outsourcing management, software project delivery, contract and billing negotiation, and solution architecture documentation.

Team Leadership Google Workspace Cloud Migration LGPD Project Management Infrastructure Software Delivery Vendor Contracts

Projects

M&A — Technology & Compliance Delivery

Active participation in a merger and acquisition process, leading the delivery of all technology and documentary requirements needed for the transaction to close. Coordinated cross-functional efforts to ensure IT systems, data, and processes met buyer due diligence standards on time.

AI-Driven Software Conversion

Led a development team through a full software conversion project using AI at every stage — from requirements analysis and architecture decisions to coding, testing, and troubleshooting. 100% AI-assisted delivery, with human oversight and quality control throughout.

Zero-Disruption Business Unit Migration

Led an entire support team through a major structural reorganization — transitioning out of one business unit and integrating into another without any disruption to service delivery. Managed people, processes, and tools to ensure continuity throughout the transition.

Business Continuity Plan — From Scratch

Built a full BCP from zero, interviewing all department heads to map every existing process. Assessed each for contingency needs, potential brand damage, and service disruption risk. Delivered a complete, actionable plan covering all critical operations and recovery priorities.

Say hello

Whether you want to exchange ideas, talk about a project, or simply connect — I'd be happy to hear from you.